Field Technician - Nordics

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

Day to day Key Responsibilities

We are currently seeking a field technician to join our Nordic team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment. You will be performing visits to customers and repairs of products in the workshop or at customer places (Hospital, Medical centers, etc). You will work with other technicians and Service team to ensure that high-quality work is delivered in agreed timelines. The main targets of this position are to develop aftersales activities and achieve Customer satisfaction.

Your mission:

• Perform visit to customers for repair and detect qualified leads
• Promote Service contracts (extended warranty, annual maintenance, calibration)
• Maintenance on medical devices in the workshop and at customer's place
• Perform failure finding on returned devices
• Perform mechanical/electrical repairs
• Perform functional testing and electrical safety tests
• Perform paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance)
• Perform reprocessing of our Rental/Loan/Trial fleet of devices
• Assist with spare part warehouse inventory and management
• Assist the warehouse team for end of period
• Assist the field sales team on request
• Cooperate with the hotline support and customer service teams
• Assist in documentation preparation for QA
• Support analysis reports and feedback adequate information
• Participate in the continuous improvement effort with the international service team to optimize process and upgrade technical documentation

• Technical education diploma or equivalent
• Associate degree of certificate in electronics/repair program preferred
• Ability to sell service contracts, accessories and share qualified leads with sales team
• Ability to troubleshoot, test and repair technical equipment
• Ability to work on own initiative with minimal supervision
• Strong English communication skills due to international environment, technical documentation and collaboration with service team
• Good organizational skills to work on multi-tasks with sense of urgency and travels planning
• Good analytical, communication and reporting skills
• Awareness of electrical and mechanical health and safety issues
• Self-organized, problem-solving, attentive, and motivated
• Team and customer oriented
• Preferably candidate that can start immediately
• Available to travel abroad for training and to travel in Sweden, Denmark, Finland, Norway to visit customers (< 50% time)