Sr. IT Support Engineer

COMPANY OVERVIEW 

Engine No. 1 is an investment firm purpose-built to lead the next generation of investing. We use environmental, social and governance (ESG) data and an understanding of each public company’s material impacts or externalities to assess and drive economic value. We believe creating value for shareholders cannot be separated from the impact companies have on their stakeholders, and that the largest driver of long-term value will be the investments companies make in jobs, workers, communities, and the environment. Engine No. 1 is an active, engaged owner in public and private companies, investing in private and public markets.

As a young investment company, Engine No. 1 is seeking enthusiastic and highly engaged professionals to join us in advancing our mission. The ideal teammate is intellectually honest, proactive and flexible, constantly learning and improving, committed to advancing innovation across the industry, and upholds the highest integrity standards. We are already driving industry change and attracting strong investor flows News. Join us. 

POSITION DESCRIPTION 

Engine No. 1 is seeking a Sr. IT Support Engineer is responsible for collaborating to develop and execute on the overall direction provided by the Head of IT & Systems, as well as day-to-day tactical activities in support of Engine No. 1 businesses in San Francisco or New York City, including best-in-class end user experience, cybersecurity, compliance, business continuity, and vendor management. The Sr. IT Support Engineer will work closely with the Head of IT to ensure the technology vision, strategy, and supporting initiatives are implemented across the organization, with a focus on establishing the best possible staff experience with patience, compassion, rigor, and discipline. We are a fast-growing Financial Services company looking for high performers ready to roll up their sleeves, enable our colleagues, and be part of the solution. This is an opportunity to be part of a dynamic, distributed team, to learn fast, and support a broad team of change makers focused on solving some of our world’s most important issues. 

RESPONSIBILITIES 

The Sr. IT Support Engineer will help provide high-touch support for groups across Engine No. 1 and help lead a team of experienced information technology professionals as part of our outsourced IT support organization to enable Engine No. 1’s overall strategy in a distributed work environment. 

In addition, he/she/they will: 

• Act as a partner with business users, delivering best-in-class end user experience
• Act as an expert technical knowledge resource across the business
• Provide workplace technology and deskside support for Engine No. 1’s San Francisco headquarters
• Work with senior technology and Line of Business (LOB) leadership to drive continuous improvement to workplace technology, support and collaboration
• Partner with internal and external technology stakeholders to help ensure work is implemented to the highest standards
• Evaluate and identify appropriate technology for collaboration and digital enablement
• Contribute to the standardization of technologies, design, and evolution of best practices for workplace technologies
• Assist in identifying and leveraging the appropriate collaboration and productivity opportunities for end users
• Vet creative ideas for technical feasibility, strategic and tactical alignment with business needs and goals
• Review deliverables and determine the level of effort required to meet the ask
• Guide the team and internal partners toward the best technology solution given a business case, including financial scope and timeline
• Proactively deliver suggestions and identify opportunities to allow for best-in-class delivery of technology services
• Work as a trusted advisor to internal leads and external partners
• Build partnership across all disciplines and client teams
• Keep current with emerging technologies and changing best practices
• At times, perform releases, configuration changes, communications, and deployment emails
• Document process and triangulate with believable parties to provide best-in-class workplace technology services
• Work with human resources, talent management, and other members of the team to develop and provide a best-in-class onboarding experience
   

REQUIREMENTS 

• Demonstrable expertise in managing client interactions, and supporting business users
• Ability to interact and present in front of an audience (including clients)
• Experience with Windows, MacOS, iPadOS, iOS, AWS and Microsoft 365 
• Experience and hands-on technical proficiency with systems, technologies, and processes in a distributed organization
• Expertise in project management, service support, continuous improvement, requirements development, analysis, compliance, and cybersecurity
• BS in Computer Science, Information Technology, Engineering, or relevant work experience preferred
• 5+ years’ experience in a fast paced Financial Services technology
• Must be able to work in the San Francisco office 2-3 days/week

Engine No. 1 is an Equal Opportunity Employer.