Estee Lauder is looking for a Beauty Advisor to deliver outstanding customer service and build customer loyalty.
Key Tasks:
• Achieve sales targets (daily, weekly, monthly) through utilization of link selling; consultation; demonstration and working outside counters.
• Provide excellent customer service to all customers. Demonstrate an understanding of customer's needs and surpass their expectations.
• Adhere consistently to the Estee Lauder Companies grooming guidelines and display professional image.
• Be able to deliver skincare & makeup applications and ensure that all customers are provided with up-to-date information in regard to skincare techniques.
• Attend and participate in designated training sessions ensuring skill development, current knowledge of products & new products, plus an interest in social selling.
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• Replenish and rotate stock. Keep counter and tester units clean. Ensure hygiene standards regarding each and every customer.
• Follow guidelines and direction; accept and implement suggestions/feedback given by store or Estee Lauder Sales and Education Manager.
• Demonstrate an enthusiastic, cooperative team player approach to colleagues & store management.
• Be able to communicate efficiently with the brands and with store management & can work independently.
Qualifications
- Relevant Indicators: Customer service or sales experience of min 2 years.
Personal Attributes:
• Service oriented with a "can do attitude" and have a passion for the retail industry.
• Friendly and a conversationalist who understands luxury skincare.
• Experience in retail, hospitality, or travel
• A good command of the English language and a second language would be advantageous.
Job: Retail - Store
Primary Location: Asia Pacific-AU-NSW-Sydney
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 243921