Customer Care Associate - German Speaker - VIE
Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
As part of our B2B Customer Care team, you are the voice of EcoVadis. You will play a pivotal role in helping global companies navigate their sustainability journeys, ensuring that every interaction—whether solving a technical hurdle or explaining our methodology—drives meaningful change. In this job you will:
- Be the Expert Guide: Support our global community of Buyers and Suppliers via phone and Salesforce (email). You’ll help them navigate the platform, resolve issues, provide administrative support and provide expert advice to ensure they get the most out of EcoVadis.
- Solve Problems with Empathy: Deeply listen to customer needs to provide clear, helpful, and effective solutions that turn a "problem" into a positive experience.
- Master the Platform: Build a deep knowledge of EcoVadis products, processes, and tools to ensure every answer you give is accurate and high-quality.
- Advocate for Sustainability: Help users understand the "Why" behind our ratings. You’ll explain our methodology in a way that shows them the true value of being a sustainable business.
- Voice of the Customer: Listen for feedback and trends. You’ll record and share customer insights with the team to help us improve our services and bridge the gap between what customers expect and what they experience.
- Stay Agile: Take on additional tasks or projects as the team grows and the role evolves.
Qualifications
- Bachelor or Diploma in Communication, International Business Management or any related field - opened to junior profiles with an internship experience
- Fluent in English and German
- Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
- International exposure in a support role
- Excellent oral and written communication skills
Required skill
The ideal candidate should demonstrate the following skills and aptitudes:
- Excellent customer service skills and high-quality oriented attitude
- Knowledge of Salesforce, Slack and AI tools
- Ability to work in an international team and be a team player
- Excellent interpersonal, persuasive communication and sales skills
Additional Information
- Location: Barcelona (hybrid work)
- Type of contract: VIE - Business France - 6 months
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Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion