Sr Content Process Manager

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

The Sr Content Process Manager is part of a team responsible for overseeing and managing all elements of the ETL operation, which acquires, stores, processes, enriches, and loads content into EIS products and services. As an individual contributor, you will make decisions that improve the overall health, value, and return on investment of the Content Integration operation. You will own, drive, and develop project roadmaps connected to strategic goals, coordinating with your team and other departments.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do

• Inspecting and overseeing content pipelines and vendor operations, both automated and manual, to identify inefficiencies and measure value created, and optimize costs.
• Proposing, planning, measuring, and project managing large- and small-scale initiatives.
• Tracking and managing content and operational data quality/accuracy, including data describing activity within the operation.
• Analyzing, tracking, and adjusting resource usage; forecasting, and planning available and needed resources and costs.
• Researching concepts, techniques, and tools relevant to ETL operations and data management (bringing knowledge from "outside the building").
• Innovating and prototyping new operational models, tools, and methods to increase value delivered or improve cost/value efficiency.
• Improving customer outcomes and the overall value of for-sale products and services supported by Content processes; championing and modeling excellence in operational oversight and management.

• 5-7 years managing data pipelines from an operational perspective.
• 5-7 years synthesizing and analyzing data to draw insights, assess operational health, and craft accurate/cohesive narratives.
• 5-7 years in roles requiring cross-team influence, collaboration, and information sharing.
• 5-7 years in roles leading and managing high-impact projects and initiatives from ideation to completion.

• Strong proficiency in SQL and experience using Python or R for statistical analysis and automation.
• Experience with data visualization tools such as Tableau, PowerBI, or equivalent to convey insights effectively.
• 2-4 years of experience in the information science or library science field.