Desktop Engineering Intern

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

A Desktop Engineering Intern assists the Desktop Engineering team members with daily tasks, endpoint monitoring and system remediation. This position requires strong technical ability, great customer service skills, strong documentation skills and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.

What You'll Do

• Endpoint Security & Vulnerability Management Exposure
  Gain visibility into enterprise vulnerability scanning by shadowing the security team to understand how risks are identified, prioritized, and communicated, then follow findings through endpoint remediation.
• Endpoint Configuration & Policy Management
  Learn how device security baselines and configuration policies are implemented across corporate workstations and mobile devices using modern endpoint management tools, including change control and deployment processes.
• Patch Management & Urgent Remediation
  Observe and assist with standard patching workflows as well as out‑of‑band patch deployments for critical vulnerabilities, including deployment verification and post‑remediation monitoring.
• Device Lifecycle & Asset Management
  Participate in device provisioning, imaging, deployment, and decommissioning processes to understand the full lifecycle of corporate endpoints and their security and compliance requirements.
• Documentation & Knowledge Base Development
  Create and update internal documentation, runbooks, and knowledge base articles based on real‑world troubleshooting and support experiences to improve operational consistency and team efficiency.
• Service Desk Operations & End‑User Support
  Work alongside the Corporate IT Service Desk to support end users via phone, chat, and remote tools, handling common requests such as account access, software issues, and basic troubleshooting while learning ticketing systems, SLAs, and customer service best practices.
• Desktop Support & Break/Fix Troubleshooting
  Assist Desktop Support technicians with diagnosing and resolving workstation, hardware, and peripheral issues to build hands‑on experience with structured troubleshooting, root‑cause analysis, and remediation validation.

• A passion for technology and a desire to learn
• Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.
• Excellent customer service skills
• Strong attention to detail
• Maintains a reasonable capacity level for stress tolerance
• Knowledge of Microsoft Office, including Word and Excel
• Knowledge of Apple and Windows-based software/hardware
• Excellent communication and presentation skills
• Well-developed problem solving and analytical skills.
• THIS IS A HYBRID ROLE - You will be required to be in the Ipswich, MA office one to two days a week
• Some experience with Office 365 and associated workloads including Email and SharePoint

• A Cumulative GPA of 3.0 or higher
• Experience with Windows Servers, Azure AD Administration
• Experience with Config Manager and JAMF.
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN