Technical Support Representative
Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future.
What you'll do:
The responsibility of the Technical Support Representative is to deliver high end support and service to our customers and colleagues by being a part of the engine in Eaton Denmark that makes the wheels spinning.
• Technical and quality related support and issues towards internal people and customers
• Maintenance of customer, product and price master data
• Technical and application support, product selection assistance
• Handling of quality issues.
Qualifications:
• Electrician certification or similar.
• Degree in electricity
Skills:
Technical support
• Handling of technical and quality related support and issues both internally and externally.
• Commercial & technical support to customer, projects, end users, field sales, electrical wholesalers, distributors and resellers
• Technical and application support, product selection assistance.
• Handling of quality issues with customers and central teams.
• Assistance with product releases and decommissioning of obsolete products
• Support to marketing eg. technical material text, products, training and handling of incoming leads.
• Ad hoc tasks such as receiving or shipping a pallet of goods
• Knowledge of electrical installations in industry and commercial buildings
• Knowledge of automation solutions (PLC, HMI, communication protocols)
• System knowledge of Microsoft excel and SAP is a plus.
Decision Making
• Recommend appropriate action to serve the customers in the fastest and best possible way
Planning and Organising
• Plan and organize own time
• Coordinate and allocate resources internally in the Customer Service team
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Communication
• Fluency in Danish & English is mandatory
• Work closely with internal stakeholders like Sales, Service and the team in Budapest
Problem Solving
• Willingness to solve problems and to keep fighting until the problem is solved at the customers satisfaction
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)