Technical Support Engineer - Safety Products (German Speaker)

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

What you'll do:

The primary function of the Technical Support Engineer is to provide Level 1 technical support for Eaton's Safety Products portfolio to internal and external customers, sales teams, and channel partners. Acting as the first point of contact via phone, email, web tickets, or chat, the role delivers pre-sales and after-sales technical assistance, product selection guidance, application support, and basic troubleshooting.

The Technical Support Engineer manages technical inquiries, resolves standard cases, and escalates complex issues when necessary. The role also supports knowledge management, process documentation, and continuous improvement initiatives, contributing to customer satisfaction, improved first-contact resolution, and the development of technical expertise within the team.

Key Responsibilities:

• Provide Level 1 technical support for Eaton's Safety Products portfolio via phone, email, web tickets, and chat.
• Deliver pre-sales and after-sales technical assistance, including product selection, application support, and troubleshooting.
• Resolve customer inquiries and escalate complex issues to Level 2 Support, Product Managers, or R&D as required.
• Maintain accurate case documentation and contribute to knowledge base development and knowledge-sharing activities.
• Drive customer satisfaction through timely, high-quality service and effective issue resolution.
• Participate in continuous improvement initiatives to enhance productivity, service quality, and team performance.

• Technical Diploma or BSc in Electrical Engineering.
• Previous experience in technical support, customer support, help desk, or electrical products support is preferred.
• Fresh graduates are welcome to apply.
• Good understanding of electrical products and applications.
• Analytical mindset with strong problem-solving and communication skills.
• Proficient in English and German (both C1 level or above).

• Competitive compensation and benefits package
• Flexible working solutions
• Excellent working environment - safety and ethics are important for us
• Culture & Values - we are more than the products we invent and produce - the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day
• Learning & Development - we invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University