Technical Support Engineer - German Speaker
This job is no longer available.
What you'll do:
Eaton is a leading power management company committed to advancing the global transition to a low-carbon energy future. We focus on enabling this transition in buildings through our innovative technology portfolio, including energy storage solutions, electric vehicle charging infrastructure (EVCI), and energy management software (BEMS).
As a echnical Support Engineer, you will collaborate with local sales teams, area managers, end customers, partners, and service representatives to provide essential pre-sales and post-sales technical support. Your responsibilities will include:
Managing technical inquiries and drafting quotations based on electrical diagrams and technical data within deadlines.
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Utilizing simulation tools to prepare outputs and assist customers in selecting components from the Eaton product portfolio.
Delivering Level 1 technical support for hardware and software issues through various communication channels.
Taking ownership of cases until resolution, coordinating site interventions, and initiating the RMA process for product replacements.
Supporting the development of engineering software and localizing technical documentation.
Fostering customer loyalty through exceptional service and sharing technical knowledge within the team.
Qualifications:
Engineering or equivalent Technical Degree (Electrical is an advantage)
Skills:
Proven experience in Electrical field/Industrial Engineering
Advanced understanding of electrical products and applications
Analytical mindset, sales and business acumen
Fluent in English and in German
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)