Technical Support Engineer

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

What you'll do:

The primary function is to provide technical support (pre-sales, commissioning and after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: telephone, e-mail, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to EATON solutions for residential and commercial market.

The Technical Support Engineer act as a fist point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries. Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

Your main responsibilities:

Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat
Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers
Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology
Drive customer loyalty through quality of service, improved value and through a high performance culture
Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools
Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities

Qualifications:

Engineering or equivalent Technical Degree (Electrical preferred)
Proven experience in the area of electric/electronics systems

Skills:

Good understanding of electrical products and related applications
Fluent in English, any other European language is a plus

Analytical mindset, customer oriented approach, communication skills, accountability

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.