Technical Support Digital Products
This job is no longer available.
Eaton's Corporate Sector division is currently seeking a Technical Support Digital Products.
What you'll do:
Job Summary
Resposable to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.
Job Responsibilities
A. Provide technical assistance for Eaton's digital products
B. Develop, modify and troubleshoot digital products.
C. Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
D. Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
E. Manage daily phone, chat, and email activity.
F. Effectively communicate product value proposition and product line strategies.
G. Make recommendations for product enhancements.
H. Generate sales leads for the field sales organization.
I. Participate in the development and maintenance of product support resources.
J. Participate on teams to enhance team performance and drive process improvement.
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Qualifications:
Education level required
• Bachelor's Degree in business or engineering from an accredited institution required.
Years and area of experience required
• Minimum 3 years' experience working with small to large projects in the electrical industry, either in project management, sales/quotations, or engineering
Technical knowledge
• Technical knowledge
• Electrical Engineering / Service technician experience
• High Ability to speak, write, and read English - Fully bilingual (ESP/ENG)
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• Strong listen, written and verbal communication skills
Skills:
Soft skills
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Digital Mindset
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)