Technical Support After Sales - Battery Energy Storage Systems (BESS)
2 days ago• Meylan, France
Eaton's Battery Energy Storage Systems (BESS) business is part of the Electrical Division and plays a key role in enabling a more resilient, sustainable, and efficient energy future. BESS solutions support the integration of renewable energy, grid stability, and energy optimization for customers across utilities, commercial, and industrial sectors. By combining advanced power management technologies with deep electrical expertise, Eaton BESS helps customers manage energy more reliably and sustainably.
We are seeking a Technical Support After Sales professional based in Montbonnot-Saint-Martin, near Grenoble - one of Eaton's key engineering and innovation sites within the Electrical Division. In this role, you will support Eaton's BESS after-sales activities by addressing technical issues raised by country technical support teams, contributing to service readiness for new projects, and supporting the development of technical correspondents through knowledge sharing and training.
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What you'll do:
Support and Training
• Provide expert guidance and assistance for BESS products after sales.
• Train Field Service Engineers (FSE) and Authorized Service Partners, including developing training materials, conducting training events, and creating service manuals.
• Identify, reproduce, and fix customer issues through hands-on troubleshooting sessions using on-prem equipement
Technical Interface
• Collect and analyze technical information from the field to develop action plans in collaboration with R&D and quality teams, and if necessary, with customers until resolution.
• Write and distribute Field Service Bulletins (FSB).
• Represent the service team in new product development meetings and Gate Reviews.
• Occasionally visit customer sites to provide technical expertise for complex issues.
• Occasionally visit customer sites to provide support with comissionning complex systems.
Spare Parts
• Create and maintain spare part lists and kits.
• Provide technical support for spare parts to field engineers.
Quality Improvement
• Execute functional testing plan before releasing new firmware updates to customers.
• Organize periodic expert meetings.
• Ensure rapid and appropriate responses to users to maintain customer satisfaction.
After Sales Process Definition and Improvement
• Define, monitor, and improve the after sales process for BESS products, applicable to all stakeholders.
• Plan, track, and report KPIs related to the after sales process.
Qualifications:
- Bachelor's or Master's degree (Bac +2 to Bac +5), preferably in a technical field
- Good command of Englishand French, both written and spoken
- Minimum of 2 years' experience in a similar or relevant role
Skills:
- Strong background in Electrical, Electronic, Electrotechnical, or IT Network disciplines
- Team-oriented mindset with strong collaboration skills
- Ability to manage priorities effectively in a dynamic environment
- Methodical and structured approach to problem solving
- Strong ability to analyze information and summarize technical topics clearly
We offer
- Competitive compensation and benefits package
- Challenging projects in dynamic collaborative team
- We make your aspirations matter - Eaton encourages internal promotion, whenever possible
- We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
- We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.
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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Client-provided location(s): Meylan, France
Job ID: Eaton-62457MontbonnotSaintMartin
Employment Type: OTHER
Posted: 2026-04-12T18:50:08
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)