Technical Service Engineer - Medium Voltage
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution Systems & Services Division (PDSS) offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world.
We are seeking aTechnical Services Engineer to join our Power Distribution Systems and Services Divisionin Rowville. This role combines leadership with direct field engagement, supporting training, commissioning, diagnostics, site testing, installation assessments, and electrical measurement activities for Medium Voltage (MV) equipment across the ANZ service partner network.
Key Responsibilities:
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- Provide expert remote and on-site technical support for Medium Voltage (MV) equipment across the ANZ service partner network
- Lead troubleshooting, diagnostics and resolution of complex MV product faults, including escalations and field investigations
- Prepare the commissioning, testing, and maintenance MOP / documentation, including work instructions, work packs, and Safe Work Method Statements (SWMS)
- Develop the program and deliver trainings for internal Field Service Technicians (FSTs), Approved Service Providers (ASPs) and customers
- Develop deep product expertise and guide technicians through commissioning, testing, maintenance and fault-finding activities
- Conduct installation assessments as required and verify MV equipment performance against Eaton and customer standards
- Perform, interpret and validate electrical measurements and data downloads from MV switchgear, protection relays and smart devices
- Act as the key liaison between clients and ASPs, and providing technical support
- Support implementation and continuous improvement of service systems, including CRM, ticketing and case-management tools
- Collaborate with sales, service partners and customers to improve service delivery, drive customer satisfaction and enhance field capability
Qualifications:
- 5+ years of experience with MV switchgear diagnostics, protection relay settings, electrical measurements and data downloads from MV/LV smart devices
- Strong technical understanding of equipment and safety standards of medium voltage, primary/secondary switchgear, circuit breakers, transformers, and protection systems
- Hands on field service experience in commissioning, site testing, integrated testing, installation assessments and supervision of subcontractors or technicians
- Ability to interpret electrical schematics, SLDs, protection coordination documentation and test reports
- Strong electrical safety awareness (PPE, LOTO, switching procedures)
- Proficiency with diagnostic tools and electrical measurement equipment
- Good speaking, written and verbal skills
- Good capability to work with Microsoft applications
- Holds a non-restricted Electrical Licenses
- Electrical contractor license, or willing obtain for QTP of business
What We Offer:
- Competitive salary, car allowance and bonus
- On-site parking
- Inclusive and supportive working environment
- Volunteer days
- Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
If this sounds like you, please send through your application. We look forward to hearing from you!
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)