Technical Author Engineer- 18 month FTC

Join Eaton and be a part of our commitment to providing impactful, energy-efficient solutions that shape a sustainable future. At Eaton, we make what matters work, and we're dedicated to fostering a workplace where ethics, inclusion, diversity, and our people are at the forefront.

Located in Cwmbran, our Plant is the Center of Excellence for the Fire product line, a leading manufacturer and a global supplier of high-quality fire systems and devices.

We are looking a Technical Author Engineer to work at our Cwmbran site.

We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!

What you'll do:

• Support customers with after-sales solutions by writing documents and guides that explain how to use products and services.
• Research products for evaluation, planning, development, and creation of all technical materials across multiple media formats.
• Conduct target audience analysis to determine the type of technical document required and the most suitable medium for hosting.
• Research, outline, write, and edit content, collaborating with various departments to understand project requirements.
• Gather information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise and edit content, and determine optimal solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards, ensuring easy data migration.
• Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation.
• Assess content for clarity, consistency, and conciseness to ensure it is mistake-free, easy to follow, and up-to-date.
• Revise, review, or modify documents prepared by others and maintain existing documentation.

• Bachelor's degree (or equivalent) in Engineering, Communications, or a relevant technical field
• At least 2 years of proven experience as an effective technical writer within an engineering field

• Knowledge of life safety systems required
• Affiliation with ISTC or equivalent preferred
• Ability to demonstrate strong understanding of UL864+217 and EN-54 (minimum requirement)
• Analytical thinking and problem-solving skills
• Consistent ethical mindset
• Strong interpersonal and influencing skills; ability to coordinate effectively
• Excellent organizational skills; capable of multitasking and solving problems
• Solid understanding of SDLC (Systems Development Lifecycle)
• Good knowledge of computers and relevant software packages
• Ability to work well in a team environment and independently plan and execute work initiatives
• Strong organizational, planning, and project management abilities

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Great company benefits including
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen