System Analyst-EDI

Job Summary

Eaton's Corporate IT team is seeking a System Analyst - EDI to join our EDI team. This role is pivotal in driving enterprise digitization and supporting our global B2B EDI customers across the Americas, EMEA, and APAC regions.

As part of our product-centric, results-driven IT model, the System Analyst will play a key role in enabling efficient, scalable EDI solutions that align with Eaton's digital transformation goals. You will work closely with cross-functional teams to ensure timely delivery, continuous improvement, and alignment with architectural standards.

Responsibilities

Partner with the EDI Product Owner to decompose epics into actionable features and user stories that align with strategic business goals.
Collaborate with the Product Owner to maintain a prioritized and groomed Product Backlog, ensuring clarity and readiness for development.
Engage with business stakeholders to understand operational challenges and propose effective EDI-based solutions.
Support sprint planning by assisting in the estimation of epics, features, technical enablers, and user stories.
Ensure all user stories meet the Definition of Ready (DoR) to facilitate efficient agile development cycles.
Provide Level 3 support for EDI-related incidents, performing root cause analysis and driving timely resolution.
Liaise with cross-functional teams including Customer Service, Supply Chain Management (SCM), and IT to gather, analyze, and document business requirements.
Manage scope and change control through gap analysis, process compliance, integration testing, and user acceptance testing (UAT).
Analyze the impact of business process changes on EDI systems and ensure alignment between technical solutions and business operations.