Sr. Customer Service Account Manager
Eaton's IS AER FED division is currently seeking a Sr. Customer Service Account Manager. This position will be located at our Jackson, MI facility.
The Senior Customer Service Account Manager will function as the primary focal point between our Key Strategic customers and Eaton. The primary goal is to increase sales and maximize customer satisfaction by ensuring we meet our commitments. In this role, you will support program execution for development, low rate, and full rate production programs and coordinate cross functionally with other departments to ensure consistent communications.
The expected annual salary range for this role is $84000 - $123000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
• Provide strategic leadership of Key/Strategic customer accounts by driving growth objectives, shaping long range customer development plans, and leveraging trend analysis to proactively identify opportunities for improvement.
• Develop and execute comprehensive internal alignment strategies that ensure Eaton consistently delivers on all customer performance expectations, contractual commitments, and program requirements.
• Serve as the primary strategic liaison between Eaton and the customer, ensuring clear communication, coordinated actions, and unified execution across commercial, program, and operations teams.
• Guide cross functional collaboration with Customer Service Representatives to optimize order and quote management processes and identify long term contractual opportunities that strengthen Eaton's competitive positioning.
• Oversee customer performance scorecard governance, resolving variances, influencing organizational accountability, and ensuring performance data drives continuous improvement initiatives.
• Lead strategic assessments of market and customer trends, translating insights into executive level presentations that inform internal decision making and reinforce Eaton's value proposition with customers.
• Establish and maintain organizational expertise in customer portal tools and digital interfaces, ensuring Eaton deploys the most efficient processes and enabling cross functional capability through targeted training.
• Support the coordination of managed programs through the ProLaunch process by aligning cross functional activities with customer roadmaps and ensuring program milestones are executed successfully.
• Strengthen strategic customer relationships by planning and leading customer visits to Eaton facilities and representing Eaton during onsite engagements to address issues and reinforce partnership.
Want more jobs like this?
Get jobs in Jackson, MI delivered to your inbox every week.
• Champion the customer concern resolution process by driving timely investigations, root cause resolution, and systemic corrective actions that enhance customer satisfaction and organizational credibility.
• Provide oversight of customer delivery performance, anticipating supply risks, initiating mitigation strategies, and collaborating with Supply Chain leadership to ensure continuity of supply.
• Lead the governance and execution of Long-Term Agreements (LTAs), including strategy development, negotiation participation, contract interpretation, executive summary maintenance, dispute resolution, and continuous identification of improvement opportunities for future negotiation cycles.
Qualifications:
Required (Basic) Qualifications:
• Bachelor's degree from an accredited institution.
• Minimum of three (3) years experience in customer service, sales, or other related field.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Jackson, MI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
• Experience supporting a manufacturing environment.
• Experience with ERP systems.
Skills:
• Excellent interpersonal skills.
• Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process.
• Judgment, logic, resourcefulness and creativity abilities.
• Sound teaming skills.
• Computer literate with competency in Microsoft Office programs and web maintenance systems.
#LI-CB3
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)