Services Sales National Accounts Manager

Eaton's North American Sales Division is seeking a National Account Manager- Engineering Services. This position may be remote within the US and will require up to 35% travel.

The role will be responsible for developing, maintaining, and growing Engineering Services business with targeted customers in the hyperscale and multi-tenant data center segment. This role will own key customer relationships at the corporate level and maximize these relationships to drive national programs and initiatives. The individual will work in conjunction with NAS vertical account leaders and managers to provide full customer support.

Additionally, this individual will provide leadership in communicating customer needs and value propositions to the division to aid effective decision making and organizational direction. They will deliver customer strategy and support needs to the Engineering Services and NAS vertical sales organization and ensure alignment throughout the organization. They will be responsible for coordinating response to program level quotations and driving closure, including service agreements, terms and operational response.

In this role you will:

• Own and grow national Engineering Services relationships with assigned strategic customers across hyperscale and MTDC segments
• Serve as the primary executive-level point of contact for assigned accounts, driving account strategy, national programs, and long-term growth initiatives
• Develop and execute multi-year account plans aligned to customer priorities, Eaton strategy, and installed base growth opportunities
• Drive Engineering Services revenue growth, margin performance, and program-level execution for assigned national accounts
• Lead cross-functional coordination across Engineering Services, field operations, NAS vertical sales, legal and finance, to ensure successful delivery of customer programs
• Translate customer requirements and voice-of-customer into actionable internal initiatives, influencing service offerings, operational strategy, and organizational direction
• Support and lead complex, program-level quotations, ensuring alignment on scope, pricing, risk, margin, and execution capability
• Negotiate and manage commercial contracts including service agreements, master service agreements (MSAs), pricing frameworks, and terms and conditions
• Ensure customer programs are operationally executable by aligning capacity, capabilities, and delivery models with internal stakeholders
• Act as the escalation point for account-level execution risks and customer issues, driving resolution through collaboration and influence
• Partner with sales and services leadership to identify recurring revenue opportunities including preventive maintenance, testing, lifecycle, and modernization services
• Maintain close alignment with NAS vertical account leaders to deliver a unified Eaton customer experience
• Serve as a role model for Eaton's values and philosophies and code of ethics

• Minimum five (5) years of electrical industry sales/marketing/operations experience
• Experience managing national or strategic customer accounts with multi-site and multi-stakeholder complexity
• Proven experience leading commercial discussions, including pricing strategy and contract negotiations
• Demonstrated ability to influence cross-functional teams in a matrixed organization, without direct authority
• Possess and maintain a valid and unrestricted driver's license
• Bachelor's degree from an accredited institution
• Eaton will not consider applicants for employment, immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

• Experience in electrical engineering services, field engineering, or critical power infrastructure
• Direct experience supporting hyperscale or multi-tenant data center customers
• Services-based account management experience with recurring revenue models
• Familiarity with service program deployment across multiple sites or region

• Superior knowledge and demonstrated skills of sales techniques, customer interaction and customer relations
• Ability to translate voice of customer to impact organizational direction
• Leadership style and demonstrated behavior consistent with Eaton's values and philosophies
• Analytical thinking capability, leveraging data-driven arguments to make decisions
• Customer orientation with the ability to understand, communicate and meet customer needs
• Negotiation skills and expertise, ability to cope with ambiguity and work through complex problems and manage conflict
• Technical aptitude to understand and position solutions within the respective product category
• Ability to execute and communicate compelling value proposition and strategy
• Ability to manage different maturity levels in the market and varying business cycles
• Strong knowledge of managing products, product applications and distribution channels