Service Sales Manager

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

• Generate service revenue by soliciting and obtaining orders; understanding and interpreting technical requirements; providing technical information; developing accounts for service contracts.
• Manage quotations and service contracts, including terms negotiation and finalization.
• Fill orders by transferring orders to fulfilment; communicating expected delivery date.
• Build and maintain strong relationships with customers through regular follow-ups and visits to enhance satisfaction and retention.
• Expand our service partnerships, including new vendor acquisitions.
• Maintain and renew of existing maintenance contract, prepare proposal and follow up for new contract.
• Develop service sales opportunities by identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and service contracts.
• Maintain accurate records of sales activities, contract status, and input data into CRM systems.
• Update and monitor existing installed base, explore opportunities for contract conversion, battery replacement, UPS replacement, etc.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• To be committed & responsible for Quality Management System (QMS):

• Bachelor's degree, major in engineering
• 5+ years' related experience in datacenter or electrical equipment industry
• Technical Understanding.
• Building Relationships, People Skills, Customer Focus.
• Prospecting Skills.
• Closing Skills.
• Professionalism.
• Fluent in Japanese and English (written and spoken).