Service Operations Support Analyst

Eaton's ES AMER ESS division is currently seeking a Service Operations Support Analyst. This role is located out of Raleigh, NC.

The expected annual salary range for this role is $97,000 - $143,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Service Operations Support Analyst will be responsible for managing and maintaining the service backlog for parts shipments within the CPS service organization. This role ensures timely and accurate delivery of parts to meet established Service Level Agreements (SLAs), while optimizing lead times and prioritizing shipments to support operational efficiency. By effectively coordinating logistics and inventory, the position plays a critical role in enhancing customer satisfaction and sustaining service performance standards.

What you'll do:

Impact Order Prioritization by:
• Proactively reviewing orders and delivery priorities to ensure timely fulfillment.
• Acting as the single point of contact for priority shipment requests.
• Determining and approving emergency orders based on operational needs.

Drive Cross-Functional Communication by:
• Leading communications with operations leaders, order management teams, supply chain and other stakeholders.
• Coordinating intercompany order delivery priorities and resolving escalations.
• Triaging and communicating issues related to material shortages, quality holds, and other constraints.

Enhance Process Optimization & Analysis by:
• Recommending process improvements to enhance efficiency and reduce lead times.
• Creating dashboards, reports and providing analysis on trends, material aging and order execution.
• Conducting root cause analysis for order delays and errors; provide actionable feedback.
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Support Operational Performance Metrics & Reporting by:
• Driving execution on aging materials/orders and provide performance metrics.
• Supporting development and tracking of On-Time Delivery (OTD) metrics for CPS services.
• Monitoring and managing parts consumption errors and missed shipments.

Exceed Inventory & Asset Management expectations by:
• Managing battery date codes for open orders
• Overseeing asset and serial number management for the installed base.

Qualifications:

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum of two (2) years' experience in SAP, Salesforce, Power BI, supply chain or related business experience
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• No relocation is being offered for this role. This position is be based remotely. All candidates considered must reside within the greater Raleigh, NC area. Active Duty Military Service member candidates are exempt from the geographical area.

Preferred Qualifications:

• Minimum 2 years' experience in the electrical industry; power management experience preferred.
• Minimum 2 years' experience in a role that demonstrates analytical and leadership abilities, time management, positive direct customer interaction and the ability to manage multiple tasks concurrently.

Skills:

• Ability to demonstrate proficiency with Microsoft applications (PowerPoint, Outlook, Word, Access, and Excel).
• Ability to effectively communicate with external business partners and customers.
• Ability to manage multiple projects, jobs, and processes simultaneously.
• Capacity to function as an agent of change, driving, and enabling process changes to continuously raise performance standards and drive improvement.
• Ability to collaborate and work cross-functionally to maximize business results and positive customer experiences, including across all organizational levels and functions.
• Ability to manage change in a challenging environment without compromising attention to detail.
• Ability to demonstrate analytical thinking skills; problem-solving capability.
• Ability to regulate work commitments and time within the workplace, effectively managing multiple priorities ensuring quality and efficiency.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Client-provided location(s): Raleigh, NC

Job ID: Eaton-57610Raleigh

Employment Type: OTHER

Posted: 2026-01-31T18:39:13