Service Engineer

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

• DPQ product support for service partners and end-customers
• Be responsible for after-sales service and technical support in order to drive services sales. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, Conduct Technical Service Training to internal and external Field Service Engineers and bizSAFE compliance and practice.
• Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
• Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention.
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s, and provide services quote when required
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
• Responsible for timely, professional, accurate and service oriented response to all technical service enquires.
• Identify and isolates equipment start-up malfunctions and takes corrective action.
• Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and also mentor to all OJT
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
• Manage RMAs using Salesforce and work with the quality team to improve product quality.
• Prepare technical reports for customers (excluding quality reports).
• Paticipate in the exhibition as a technical presenter(if need).

• Bachelor's Degree, electrical engineering background or equivalent level
• Experience of any of the following 1) to 3) for a period of 3 years or more, better for UPS products
• Field support (installation work, support and start-up, test)
• Service support (after-sales service, troubleshooting, etc.)
• Large-scale Electrical equipment (Inverter, battery, high-voltage distribution board, transformer, generator, air conditioner, etc.