Service Centre Quotation Administrator

Eaton is currently seeking a Service Centre Quotation Administrator to join the team in Johannesburg, South Africa.

What you'll do:

To assist the Dispatch and OM Team in on time Quoting, PO follows Forecasting and Reporting.
• The function of the service center quotations administrator is to manage and coordinate the administrative tasks that support the service team.
• This includes handling customer inquiries, scheduling, and service documentation to ensure efficient service delivery.
• The administrator also maintains records, processes service orders, and provides administrative support to enhance the overall service experience.
• They play a crucial role in maintaining communication between the service team and customers, ensuring that service delivery meets expected standards.
• Registering, categorizing, and prioritizing requests opened by clients.
• Keeping customers informed of the status of their requests.
• Installation: Setting up new equipment and systems at customer sites.
• Quoting - services, breakdowns, maintenance, battery replacements, commissioning, installations, etc
• Job opening and spares allocations.
• SIOP management. (Service Spares)
• Order Processing.
• PO management. (Customer orders)
• Manage pipeline (accuracy) and backlog. (Past dues)
• Forecasting based on pipeline.
• Filing - general filing and scanning of documents.
• Customer interface.
• Customer queries.
• Back up assistance for Dispatch team.
• NCR management.
• Syspro and SAP knowledge.

Qualifications:

• Must have Matric grade 12
• Must be computer literate
• Basic Admin experience

Skills:

• MS office skills
• Planning and Organization skills
• Sound problem solving skills
• Sound written and verbal communication skills
• Detail orientated
• Strong analytical and numeracy skills
• Eagerness to learn and grow in role
• Syspro experience
• Adhering to policy and procedures, principles and values
• Presenting and communicating information