Senior Technical Support Specialist - UPS

Eaton's new campus for its critical power systems in Vantaa, Finland, was completed in November 2023. The 16,500 m² site houses research and development, manufacturing, warehousing, sales and service under one roof, which will create plenty of additional jobs.

As one of the world's largest manufacturers of three-phase uninterruptible power supplies (UPS), Eaton's expansion in this area is driven by strong business growth and the demand for systems that ensure business continuity. Situated in a prime location next to the Helsinki airport, the Vantaa facility serves as Eaton's Critical Power Solutions headquarters and a center of excellence for data centers.

Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work. Find out more on https://www.youtube.com/watch?v=baa_aiJ4L7E

• Diagnose and resolve technical issues with 3-phase UPS systems.
• Provide first class technical support to local and regional field service engineers in their daily activities
• Manage and lead troubleshooting and take corrective actions in challenging field incidents
• Report to Quality organization of field findings
• Run service trainings for FSEs and ASPs, including onsite, remote and E Learning trainings
• Assist FSEs and customers with the installation, configuration and start-up of UPS systems
• Improve the content and quality of service trainings
• Create and maintain a comprehensive service knowledge base, technical documentation, field service bulletins and service guides
• Participate new product development projects as a voice of customer and provide field service perspective
• Give service related input to other stakeholders, for instance Engineering and Sales Support
• Contribute to the zero-incident culture supporting safety of field service engineers through instructions and training
• Coordinate with the factory teams located in other countries for technical and product support

• University degree
• Solid experience in Electrical and/or Electronic industry

• Technical knowledge on power electronics and/or three phase electrical systems and solutions. Experience on UPS technologies. Basic computer and IT skills.
• Strong work ethic, Communication and interpersonal skills, Problem-Solving Skills, Teamwork, Adaptability
• Positive attitude in customer service

• Contract in fast growing global company
• Challenging projects in dynamic collaborative team
• Great promotional opportunities - We encourage internal promotion, whenever possible
• Excellent working environment - safety and ethic are really important for us