Senior Technical Service Specialist
Eaton's FFD Fluid Filtration Division division is currently seeking a Senior Technical Service Specialist. This is a Full-Time role, working M-F Daylight hours. This position has the ability to be Hybrid-Remote (2 days a week from home) and can be located at either our Chanhassen, MN or Tinton Falls, NJ location.
Eaton is a leader in liquid filtration which helps its customers make clean and pure products spanning a range of industries such as pharmaceuticals, food and beverage, industrial and municipal water, petrochemicals, marine, automotive, agriculture and construction equipment, or power generation.
The expected annual salary range for this role is $83250.0 - $122100.0 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
The Senior Technical Service Specialist serves as a key product knowledge expert for sales, customer service, and project coordination. They employ their knowledge of Filtration products to educate internal and external partners, review incoming requests for proposal, and develop accurate and competitive techno-commercial proposals in concert with our sales team and channel partners.
Job Responsibilities
• Serve as a primary technical resource supporting the North America and global sales team, distributors, and product end users with accurate product and application knowledge.
• Develop and produce professional techno-commercial proposal packages for complex and custom Filtration product lines in addition to our standard and configurable products.
• Evaluate commercial and technical requirements of requests for proposal, advising customer of conflicts and making recommendations for changes.
• Review incoming project orders and transmit them to the engineering and project coordination teams.
• Conduct in-house and field training on filter sizing, pricing, application, and function to help in the development of market channels' filter system knowledge.
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• Maintain current market knowledge and other job skills through participation in field study, internal and external educational opportunities, and industry affiliations.
• Provide feedback to the engineering and sales team to support new product and market development.
• Assist the marketing and pricing teams in development and maintenance of product literature and price guides.
• Analyze data and prepare quarterly reports on product line sales performance.
• Lead periodic ad-hoc projects in support of sales, marketing, and operations goals.
• Facilitate and engage in intradepartmental learning and cross-training to broaden product knowledge for yourself and other members of the team.
• Support the customer service team by responding to customer phone calls and emails as needed.
Qualifications:
Basic (Required) Qualifications:
- Bachelor's degree from an accredited institution and Four (4)+ years of experience in industrial technical sales, manufacturing operations, or engineering OR HS Diploma and Seven (7)+ years of experience in industrial technical sales, manufacturing operations, or engineering.
- 1+ years of experience with liquid filtration applications.
- Must be able to work in the United States without corporate sponsorship now and within the future
- No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Chanhassen, MN / Tinton Falls, NJ will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred
- Bachelor's degree in business, engineering, or physical science from an accredited institution.
- Experience working with Salesforce or other customer resource management (CRM) system.
- Experience working an industrial manufacturing enterprise resource planning (ERP) platform.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)