Senior Product Line Systems and Support - Custom Order Engineer

Eaton's ES AMER ARS division is currently seeking a Senior Product Line Systems and Support - Custom Order Engineer. The position will be based at our facility in Sumter, SC. We are offering relocation assistance for candidate who reside within the U.S.

The expected annual salary range for this role is $86000 - $126000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Customer Order Engineering (COE) Systems & Support Engineer is responsible for an assigned product line, to (1) drive improvements for the COE/Customer Order Design (COD) teams in the automation tools, (2) provide continued learning for COE/COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COE/COD issues/requests.

We are currently hiring positions for the following product lines:

• Medium Voltage Assemblies - Greenwood, SC & Omaha, NE
• Low Voltage Switchgear - Arden, NC
• Low Voltage Switchboards - Sumter, SC & El Paso, TX
• Portland Power Center - Portland, OR

This position is expected to have prior COE experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, DCMS, POM, ENOVIA, MAPICS, AutoCAD and other site-specific tools.

What you'll do:

Essential Functions:

• Deploying and supporting Front End Engineering systems for the assigned product line.
• Support the development of product line specific training documentation on their use of the engineering software tools and processes.
• Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
• Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
• Maintain familiarity with COE and COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
• Gather requests for system enhancements and communicate those to the appropriate development manager.
• Support continuous testing for systems enhancements and bug fixes as they are deployed.
• Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
• Be available for after-hours and weekend support.
• Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

Qualifications:

Basic Qualifications:
• Bachelor's degree in engineering from an accredited institution
• Minimum Three (3) years of experience with engineered-to-order (ETO) products or power distribution equipment

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:
• Bachelor's degree in electrical or mechanical engineering from an accredited institution
• Experience in Eaton's ETO software tools including, but not limited to: Bid Manager, MI Manager, Design Automation, DCMS, Plant Order Manager, Pick Work Bench, etc.

Skills:

Position Criteria:
• Working knowledge of N.E.C., IEEE, UL, and various local electric codes.
• Ability to interpret both customer specifications and electrical and mechanical drawings.
• Prior experience as a Custom Order Engineer
• Proficient use of Eaton's ETO software systems and AutoCAD.
• Travel up to 10%

Additional Information:

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Client-provided location(s): Sumter, SC

Job ID: Eaton-58558Sumter

Employment Type: OTHER

Posted: 2026-02-08T18:37:01