Senior Manager - Customer Engagement & Program Management

• Ensure program delivery excellence with on-time delivery, budget adherence, and KPI achievement.
• Own financial performance, including P&L accountability and margin optimization.
• Manage contract compliance and change orders to control scope and maintain profitability.
• Collaborate with Sales to identify new business opportunities and influence strategic bids.
• Oversee formal sign-off on all project deliverables, coordinating input from account directors and clients.
• Drive pre-sales activities, bid tendering, and corporate offer reviews.
• Contribute to pricing strategy and RFP processes; identify and monetize new professional services offerings.
• Design and manage partner programs, evaluating opportunities and concluding partnership deals.
• Maintain and manage the CEPO portfolio to maximize resources and drive sustainable revenue models.
• Provide input to Sales and Operations on program-specific constraints for forecasting.
• Influence and provide leadership across multiple teams of professionals.

Essential Responsibilities:
• Champion Customer Advocacy: Act as the primary advocate for customer interests across internal teams.
• Build Executive-Level Relationships: Lead quarterly business reviews and represent CEPO in strategic forums.
• Ensure Transparent Communication: Provide regular updates and act as a single point of accountability.
• Implement Customer Experience Metrics: Track KPIs (e.g., NPS) and integrate feedback loops for improvement.
• Manage Risk & Change: Proactively address risks, scope changes, and escalations with clear communication.
• Foster a Customer-Centric Culture: Mentor teams to embed engagement practices across CEPO activities.
• Negotiate and manage complex agreements and partnerships to enhance customer value.
• Provide strategic insights on market trends and customer needs to inform business decisions.
• Act as key entry point for aftersales topics, including issue resolution and escalation.
• Manage customer and third-party relationships and ensure satisfaction.
• Travel to customer and partner sites as required.

Qualifications:

Basic Qualifications:

• Bachelor's degree from an accredited institution.
• 10+ years in professional services, solutions delivery, or program management.
• Proven success managing multi-million-dollar programs and influencing senior stakeholders.
• Experience negotiating complex agreements and managing partner programs.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:
• Master's degree in a technical discipline-such as Electrical Engineering, Computer Engineering, Computer Science, Information Technology-or a related business field from an accredited institution.
• Demonstrated experience working on Electric Utility grid technology projects, as well as a strong understanding of Electric Utility business processes.
• Extensive hands-on experience with PowerBI and Salesforce for both technical data analysis and driving business insights.
• PMP or PgMP certification preferred, highlighting competencies in both technical project management and business program leadership.

• Excellent written and verbal communication skills

• Strategic thinker with strong business acumen and financial oversight experience.
• Exceptional leadership, communication, and change management skills.

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The application window for this position is anticipated to close on March 1, 2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Client-provided location(s): Littleton, CO

Job ID: Eaton-58447Littleton

Employment Type: OTHER

Posted: 2026-02-13T18:40:44