Senior IT Analyst

The expected annual salary range for this role is $82000 - $102000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

This role will provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote) including the executive leadership team.

Essential Functions:

Hardware, Software, and Systems Support: Deployment, configuration, and support of hardware, client operating systems, and productivity software for end users. Hardware support includes online PCs, PC Peripherals, PC non-networked, OT Systems (I4.0), Hand Scanners, MFD Printers, Label Printers, plotters, switches, wireless access points, Virtual Machines, UPS, R&D Labs, and Mobile Phones etc. Assist with support of site-based IT systems and provide input on IT processes to support the manufacturing equipment. Participation in after hours on call rotations. Participate in troubleshooting and resolution of larger IT issues. Assist in efforts related to root cause analysis and problem management as needed. Ability to lead a technical team with minimal supervision and draw conclusion from complex data sets to improve a metric or effort. Present solutions and drive the improvement from data analysis.

IT Governance, Standards, and Compliance: Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. Lead IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance with IT standards and policies. Liaison between IT and users to drive IT standards. Share information about standards, policies and best practices with end users to increase user satisfaction. Participate in internal audits related to IT processes, procedures, software, and systems. Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

Business Continuity and Risk Assessment: Participate and update in the annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. Identify opportunities for improvement (e.g. 5S - clean workplace initiative). Participate in the Inventory, Risk Assessment & Profit Planning Process.

Cross-Functional Initiatives: Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.

What will make you successful?
A successful candidate demonstrates adaptability and a strong desire to learn while supporting complex IT environments across multiple operating systems, devices, and technologies. You deliver excellent customer service with clear, effective communication to individuals at all levels of the organization, leveraging strong interpersonal savvy and conflict resolution skills. You show accountability, passion, and independent leadership in managing complex tasks, using analytical thinking, creativity, and sound judgment to prioritize and organize a diverse workload in a fast paced environment. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Qualifications:

Required (Basic) Qualifications:

• College diploma or University degree in IT or related discipline from an accredited institution.
• Minimum 4 years' IT experience
• Experience with IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
• Sound working knowledge and application of MS Windows Operating Systems
• Sound working knowledge and application of MS Office Suites
• Technical knowledge and application of various hardware - PC's, laptops, mobile devices, PC peripherals
• Working knowledge of other IT infrastructure (network, servers, storage, phone systems)
• Working knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• Must be legally eligible to work in Canada without company sponsorship now and in the future
• No relocation provided. This role requires working onsite at our Edmonton, AB office.

Preferred Qualifications:

• Experience leading IT initiatives across the organization

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Client-provided location(s): Edmonton, Canada

Job ID: Eaton-57630Edmonton

Employment Type: OTHER

Posted: 2026-01-29T18:38:23