Repairs Coordinator

Eaton MSD Cheltenham is looking for a Repairs Coordinator. As part of the Customer Repairs team, you will be delivering support to ensure excellent customer service to our Aftermarket customers.
You will represent the customer and ensure that their voice is heard and acted upon within Eaton MSD, whilst also understanding and working towards the goals of the business.

What you'll do:

This is a 12 month Fixed Term Contract.

• Review all customer repair/upgrade/modification orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
• Support the team on administration activities as required.
• Support with the provision of information to support the quotation process
• Accurately load customer repair/upgrade/modification orders into Ultra's ERP system.
• Provide quotations to the customers for work to be performed on their units.
• Place/Expedite/Confirm purchase orders relating to parts returned to supplier.
• Coordinate the completion of PO review activity for customer services.
• Collate data for reporting purposes as and when required.

• Aerospace experience
• ERP business system familiarity
• Awareness of export and import processes
• Competent in using Microsoft office applications

• Good customer interface skills
• Exceptional attention to detail
• Well organised, can plan and schedule work effectively
• Ability to work automatously and as part of a team

• Opportunity to work in a global, highly collaborative environment
• Challenging projects in dynamic collaborative team
• Strong focus on learning, development, and career progression
• Competitive compensation and benefits package
• A culture that promotes inclusion, accountability, and continuous improvement