Quality Engineer- Warranty & Order Management

Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive success. We're in the business of empowering people, and that includes you. Your journey here is not just about a job; it's about a shared vision for a brighter, more sustainable future.

Our site in Ankara offers a fantastic learning environment and a vibrant array of career opportunities spanning medium-voltage product design, manufacturing, and sales.

Combining agile R&D with internationally recognized test facilities, our team has the resources, speed, and flexibility to adapt to any customer demand. We support utility providers and renewable energy projects, as well as commercial and residential buildings, with innovative and cost-effective solutions.

What you'll do:

As a Quality Engineer- Warranty & Order Management, you will manage end-to-end warranty care processes and ensure timely, accurate handling of customer requests, complaints, and field service activities. You will work closely with Operations, Service, Quality, Engineering, and Post-Order teams to support performance reporting, coordinate site activities, and drive continuous improvement. Collaboration with Customer Quality Engineering will be key to aligning complaint handling, field failure analysis, and customer feedback initiatives. Your work contributes directly to customer satisfaction and operational excellence.

Key Responsibilities

• Manage warranty care processes, service requests, and customer complaints.
• Coordinate on-site activities with Engineering, Quality, Service, R&D, and Post-Order teams.
• Prepare monthly field service and CONC performance reports.
• Track and close open warranty cases.
• Analyze monthly repair volumes and support process improvements.
• Ensure customer satisfaction and coordinate service appointments.
• Collaborate with vendors and internal teams to maintain strong communication.
• Work closely with the Customer Quality Engineer on complaint management, VOC feedback, and field failure investigations.

• Bachelor's degree in Electrical Engineering.
• 3-5+ years of experience in a Quality function
• Experience working with Switchgear and Transformer Products
• CIM : Customer Interaction Management experience would be advantageous

• Knowledge of SAP, MS Office, Salesforce, or similar platforms (preferred).
• Strong attention to detail, accuracy, and initiative.
• Ability to adapt to fast-changing environments.
• Excellent communication and interpersonal skills.
• Self-motivated with strong influencing and coordination abilities.

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University