Project Manager, China Outbound Business
1 week ago• Putra Heights, Malaysia
Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.
What you'll do:
We are seeking an experienced and highly organized professional to support China-based customers on global projects and act as the key liaison between customers and international project teams. This role oversees service support and delivery for overseas deployments, ensures smooth local execution, strengthens customer relationships, coordinates field-level PMO activities, and safeguards compliance with local regulations throughout the project lifecycle. The person will manage customer site interactions, resolve issues in collaboration with local teams and China headquarter resources, and drive exceptional customer care and delivery quality.
- Service Support & Delivery
• Oversee deployment and implementation of overseas projects for China outbound customers, ensuring smooth local execution and delivery quality.
• Drive end-to-end service readiness: kickoff, pilot, ramp, go-live, hypercare, and handover to steady-state operations.
• Track SLAs/OLAs, coordinate site services, and ensure issue resolution meets agreed timelines and quality standards. - Project Management (PMO)
Want more jobs like this?
Get Project Management jobs in Putra Heights, Malaysia delivered to your inbox every week.
• Lead field PMO activities for global projects related to China outbound accounts.
• Monitor project progress, manage timelines, and ensure deliverables meet quality standards.
• Identify risks, develop mitigation plans, and provide regular status updates to stakeholders.
• Coordinate resources across regions to ensure on-time project delivery.
• Build and maintain strong relationships with China outbound clients, continuously addressing their needs and enhancing satisfaction.
• Proactively identify customer requirements and improvement opportunities; translate Voice of Customer (VoC) into action plans.
• Conduct service support review, track customer satisfaction (e.g., NPS/CES), and drive continuous improvement.
• Serve as the primary point of contact for customers at overseas project sites.
• Ensure clear communication of project objectives and requirements between customers and global teams.
• Assist in resolving issues during project execution and provide timely support on-site or remotely.
• Work closely with local teams and China headquarter resources, as well as global project teams, engineering, operations, and supply chain to ensure seamless execution.
• Facilitate cultural and communication alignment between China-based customers and international teams.
• Establish governance cadences (stand-ups, weekly reviews, risk/issue boards) to drive transparency and accountability.
• Ensure adherence to local regulations and compliance requirements throughout project execution to mitigate potential risks.
• Partner with legal/compliance teams on data privacy, export controls, HSE, labor, and third-party compliance.
• Maintain a risk register, implement controls, and manage escalations and remediation plans.
Qualifications:
- Bachelor's degree in Engineering, Business, or related field
- Minimum 12 years of experience in project management or customer liaison roles, preferably in global projects.
- Strong understanding of international project delivery, customer engagement, and service operations.
- Excellent communication skills in English and Mandarin (written and spoken).
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- PMP or equivalent certification is a plus; familiarity with service delivery frameworks (e.g., ITIL) is advantageous.
- Willingness to travel globally as required.
At Eaton, we don't just want to offer you a job, but a journey and experience. Our goal is to give you the space to find that sweet spot where your passion meets purpose.
#LI-SZ1
Client-provided location(s): Putra Heights, Malaysia
Job ID: Eaton-61994SubangJaya
Employment Type: OTHER
Posted: 2026-04-09T18:44:58
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)