Project Engineer

Eaton's Corporate Sector division is currently seeking a Project Engineer.

What you'll do:

Job Summary

The primary function of the Project Engineer is to serve as the technical liaison between the product lines, field sales and the customer during the execution of project orders. In this role, you will have technical ownership of the order and create a positive customer experience through a proactive approach to project support and issue resolution. The Project Engineer leverages centralized resources to manage documentation and resolve issues while building relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks while also collaborating with the project and sales teams.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours."

Job Responsibilities

• Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions.
• Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects
• Manage technical changes to the bill of material - including coordination and verification with plant engineering teams
• Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions
• Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings
• Provide warranty/quality technical support for customer issues:
o Review issue, related drawings/specifications and BidManager configurations to determine warranty validity
o Provide basic troubleshooting with the customer using schematics, drawings, and product manuals
o Diagnose the issue and gather all required technical data for plant quality team
o Coordinate plant, customer, and services as required to resolve the issue
• Serve as the customer's advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton's manufacturing facilities and escalating issues as required to management
• Pursue continuous learning of Eaton products and applications related to engineered products
• Collaborates independently and maintains relationships with Sales Engineers, Project Coordinators, other Project Engineers, and the Documentation Team
• Lead verbal or written communication with internal and external stakeholders to address technical scope and design concerns
• Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay.
• Manage daily phone and email activity, providing directions, solutions and updates.
• Participate in training and shadowing for new hire Project Engineers
• Perform all other duties as required by Management."

#LI-KL1

Qualifications:

Education level required

• Bachelors degree in engineering or another technical field

Years and area of experience required

• Minimum 2 years' experience working with small to large projects in the electrical industry, either in project management, sales/quotations, or engineering

Technical knowledge

• Proficient in English languaje
• Electrical industry expertise and product knowledge

• Prior engineering, sales and/or sales support experience
• Proficiency in applications required for job function including, but not limited to, Eaton BidManager, AutoCAD, Adobe Acrobat, Bluebeam, customer quality management tools, ERP systems, and Microsoft O365

Soft skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal developmentc
• Digital Mindset Strong customer focus and interpersonal skills (written and verbal communication).