PMCC Order Management Officer

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are looking for a talented PMCC Order Management Officer who will be responsible for proactively managing and coordinating the commercial and delivery aspects of projects and distribution orders containing standard products delivery, assembled-to-order, and engineered-to-order equipment for Eaton's customers in the ME region. The incumbent will serve as a customer advocate and demonstrate a leadership role in managing complex issues related to the projects and distributions orders, while communicating with plants, Distribution Centers, Logistics, various internal departments, field sales, and assigned customers base regarding the status of orders including production schedules and logistical concerns to ensure on-time and accurate delivery of project commitments, and coordinate after sales support.

The PMCC Order Management Officer will lead the projects and form the communication channel with customers, prepare project plan and Scope, progress reports & make sure associated project documentation are completed within agreed time. This is to ensure successful delivery of projects in hand from both commercial & technical point of view.

What you'll do:

• Ensure that projects on hand are delivered within tolerance:
  • Time (to project contractual completion date)
  • Cost (man hours, materials and other direct costs)
  • Quality (first time right)
  • Customer satisfaction (Satisfied repeated customer)
• Maintain the commercial integrity of projects and distribution orders
  • Reviewing and understanding customer purchase order requirements, daily/weekly projects reviews, risk mitigation measures, ensuring system data integrity
  • Maintaining financial control measures, claim resolution and bonds/letter of credits
  • Maintain company objectives throughout the order cycle while managing progress billing, accurate invoicing, on-time shipments, logistical planning and coordination.
• Project communication:
  • Communicate effectively with plants, credit, field sales, and other internal departments on projects and orders issues and follow through to closure.
  • Communicate directly with the assigned customer base regarding the status of orders, shipment schedule, and invoicing.
• Manage multiple project orders and prioritize time and tasks effectively to serve Eaton's customers
• You will manage assigned distributor branches and manage active projects orders, of varying complexity, scope and timeline
• Perform all job functions with adherence to Eaton's Philosophy and Values as well as the Safety and Environmental standards
• Work within the mind frame of continuous improvement philosophy
• Work with different function such as Finance, Customer Service, Supply Chain , Plant..., To ensure smooth execution and deliver on time.
• Forecast monthly target and make sure to hit the number on monthly basis
• SAP knowledge to issue shipping documentation such as PL, PI, Invoice, CN....
• Manage active project orders, of varying complexity, scope and timeline
• Customer Satisfaction

• Bsc. of Electrical Engineering or Manufacturing
• +6 years of relevant experience in a similar position

• Familiar with Power Quality Industry / Products: UPS systems solutions, Batteries and Data Centre Power distribution solutions.
• Order Management experience in a senior role is a must.
• ETO (Engineered to Order) order management experience is a must.
• Excellent understanding / demonstrated experience in the Order to Cash Cycle
• Familiar with country specific certification requirements such as KFF/ SASO / SABER and relevant certification bodies TUV KSA/ NCB's etc.
• Familiar with International trade regulations and compliance requirements
• Customer and Plants interfacing experience.
• Good Coaching and Leadership skills to engage the team.
• Process oriented with continuous improvement mindset.
• Excellent Organizational, Communication, Negotiation and Presentation skills
• Customer Centric
• High sense of urgency, proactive approach, and risk assessment
• Capability of understanding of Eaton Business System, processes, laws, rules, and regulations, and QESH standards to the extent applicable.
• Ability to work in a diverse team and diverse customer base.
• Ability to forecast, deliver and control BU Profit Plan
• Proficient in Microsoft office and collaboration applications.
• Good English communication skills
• SAP & PMP certificate is an asset.
• Logistics, Clearance / Documentation experience is an asset.
• Familiar with ME countries borders laws

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen