Operation Analyst
If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Operation Analystin Eaton's Electrical business, based in Malaysia, Selangor. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
What you'll do:
This role is resposible for supporting the service & project team on all operations administrative tasks.
A. Order Process
a. Order fulfillment for all service orders-taking care of service order upon PO receipt till delivery, scheduling and billing
b. For contract PO- ensure PM servicing/ additional jobs copes is planned and billed according to quotation
c. Prepare service agreement and follow up with customer on the return signed service agreement
d. Record all service order and ensure all billing completed as planned before month end closing
B.Scheduling
a. Planning manpower allocation on monthly and daily basis
b.Co-ordinate with contractor for work schedule
c. Preparing service appointment related paperwork with customer e.g. apply PTW, submit site required documents, name list, etc.
d. Monitor and arranging SIC for engineer and contractor
e. Issue WO in Sales Force
C. Issue Purchase Requestion
a. Checking and verifying all contractor cost before issue PR for SCM issue PO , this is including Malaysia and Vietnam , Philippines( all under ledger 5901)
b. Issuing PR for spare parts purchase under comprehensive maintenance
D. Warranty
a. Handling warranty's enquiry e.g checking warranty status for SG, Malaysia
b.Verifying extended warranty PO and coordinating with distributor to obtain UPS/user information for warranty cert
c. Issue warranty certificate for single phase
d. Update SAP for period of warranty extension UPS
e. Process local warranty claim process and issue RMA
f. Process CPS IFAR for engineer
g. Assisting to knock off spare parts used in comprehensive maintenance from SAP including Malaysia and Indonesia
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E. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS
c. Communicating to the organization the importance of conforming to QMS requirements
d. Ensuring the QMS meets its goals
e. Engage, direct, and support individuals contributing to the QMS
f. Create a culture of continuous improvement
F: Salesforce Data management
a. Maintain, update, and validate service-related records including work orders, customer accounts, and asset information.
b. Provide administrative support to Field Service Engineers by ensuring accurate scheduling, resource allocation, and service documentation.
c. Generate dashboards and reports to track service performance, engineer productivity, and customer satisfaction.
d. Identify opportunities to streamline workflows and improve data accuracy within Salesforce Field Service.
Qualifications:
Advance Diploma, Bachelor Degree is a bonus
more than 5 years working experience as an administrative executive
Skills:
ERP (SAP) proficient, Microsoft Office, high proficiency in Excel is a bonus
Excellent communication, collaboration and organizational skills
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)