Master Service Technician

Eaton's ES AMER ESS division is currently seeking a Master Service Technician. This role is based out of our South Milwaukee, WI location.

This position is accountable for providing post-sales support from within the division services group for assigned products and plants in execution of daily and long-term warranty & non-warranty activities such as product troubleshooting, product return, rework, and issue resolution. Performance of these duties to satisfy the customer's needs regarding field product issues is imperative. In addition, this position is accountable for ensuring effective and efficient communication with all customers, participating in customer resolution activities both in-house and on-site for service-related customer issues and assisting in the product training activities of the organization.

The expected annual salary range for this role is $68000 - $99000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

• Utilizes the applicable Quality Database Management System and SAP to record and process product return and repairs, create work orders to process equipment production testing, and document necessary information to the organization.
• Responsible for performing inspection, troubleshooting, testing, performing product repairs, supporting equipment analysis investigations, and providing technical guidance for repairs in the field, or returned to external service providers as required.
• Responsible for providing organization with information related to analysis findings of returned product.
• Maintains an in-depth knowledge of Switchgear Controls and associated Apparatus products.
• Participate in service ticket follow-up activities with appropriate internal and external resources as necessary to ensure tickets are completed and customer issues are resolved. Maintains a channel of communication with Warranty Services Representatives as to repair status and anticipated return of product.
• Assists as requested in the organization of, or participate in customer visits, product teardown, plant tours or customer witness testing. Participate and lead customer training in Switchgear Apparatus products.
• Participate in maintaining department and ISO quality standards for Warranty activities. Dedicated to the concept of continuous improvement.
• Potential for limited travel to domestic and international locations is required to organize, perform, or participate, and oversee field repairs or related service activities.

• High School Diploma or GED
• 2 - 3 years in Production Testing of Controls, Field Service or Engineering experience in an electrical / mechanical equipment or Power Systems products.
• 1+ years of experience in Troubleshooting and repair of electronic controls or equipment.
• Familiarity of SAP
• Candidate must be legally authorized to work in the United States without company sponsorship.
• No relocation is being offered for this role. Only candidates within a 50 mile radius of South Milwaukee, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
  
  Preferred Qualifications:
• Knowledge of technical and commercial aspects of product design, manufacture, and application
• Bachelor of Science degree in an Electronics field from an accredited institution