Lead Field Service Engineer
Eaton's EPG LAC EESSD Elec Engrg Svcs and Systems Div division is currently seeking a Lead Field Service Engineer.
What you'll do:
Job Summary
Responsible for developing and implementing electrical power distribution and control projects that will range in size and complexity. Develop solutions for customer power distribution needs, work with the sales team to secure the project order, and then manage the project to achieve the required deadlines and financial expectations. Coordinate and manage of both, internal and external resources, to deliver project expectations.
This position is expected to assist: in develop, grow, and maintain services and business relationships through an excellence execution field jobs and customer support.
Job Responsibilities
1) Lead and execute Low, Medium, High Voltage equipment field service jobs: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, automation and emergencies; identify and present additional sales opportunities to customers;
2) Act as technical escalation point for critical customer issues and emergency outages;
3) Configure, test, and validate PLCs, VFDs, protection relays, and control systems. Familiarity with industrial communication protocols (Modbus, Profibus, Ethernet/IP, etc.);
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4) Failure root cause analysis and develop corrective and preventive action plans;
5) Generate timely and accurate service reports on work, product performance, and warranties;
6) Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment;
7) Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions;
8) Manage multiple projects independently: contractors, budget, spare parts, internal resources;
9) Mentor less experienced engineers and technicians;
10) Assist comercial team to develop a coordinated sale effort while keeping management informed of market conditions;
11) Obtain ongoing training on both functional and technical skills;
12) Build relationships with key customers to enhance long-term business prospects thru the field service jobs execution.
13) Must have the ability to work variable hours, including nights & weekends, and travel within the country / central america and caribbean region based on customer requirements, travel time 70%.
Qualifications:
Education level required
Bachelor's degree in Electrical or Mechanical Engineering.
Display proficiency in the following:
Test Equipment Operation Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design.
Excellent verbal and written English communication skills (C2).
Years and area of experience required
7-10 years of experience in the technical services area for Electrical Products in Industrial or Brown fields.
Technical knowledge
SAP, Vista, Drivers License, AutoCAD or similar DWG software.
Possess knowledge of UL, NEMA, and NEC standards.
Skills:
Soft skills
Get Results, Problem-solving and logical thinking skills, Digital Mindset, Accountable.
Teamwork & Team lead.
Work well under time constraints and in stressful situations.
Ability to obtain and maintain a valid TWIC card.
Ability to lift and carry equipment up to 50 lbs.
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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)