IT Channel Engineer - Customer Facing

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

Eaton is seeking an IT Channel Engineer - Customer Facing who will be responsible for driving business growth of Eaton's Distributed Power Quality by building and managing relationships with IT Resellers & System Integrators in the region. This role involves relationship building, and technical engineering business sales planning to ensure DPQ products are Positioned with the IT Resellers & System Integrators.

This role demands a basic understanding of UPs Technologies, PDU, Racks, KVM Switches, Connectivity Cables & Accessories. In this role you will identify, recruit and onboard New Channel Partners, develop and implement channel strategies to achieve growth targets and expand market reach.

What you'll do:

• Provide partners with the necessary training, resources, and support to effectively sell the company's products or services. Monitoring and analyzing partner performance, identifying areas for improvement, and implementing action plans.
• Foster strong, long-term relationships with channel partners. Working with internal teams, such as marketing and product management, to align channel initiatives and support partner activities from a technical engineering perspective.
• Provide partners with the necessary technical support to close deals and meet sales targets. Staying informed about industry trends, competitive landscape, and market opportunities to adapt channel strategies.
• Resellers Recruitment and Management: Identifying, recruiting, and onboarding new channel partners, while also nurturing relationships with existing partners.
• Partner Enablement: Supporting the resellers by promoting Eaton runrate business.
• Performance Management: Monitoring and analyzing partner performance, identifying areas for improvement, and implementing action plans.
• Relationship Building: Fostering strong, long-term relationships with resellers partners.
• Collaboration: Working with internal teams, such as marketing and product management, to align resellers initiatives and support partner activities. Staying informed about industry trends, competitive landscape, and market opportunities to adapt channel strategies.
• Technical Support to other teams for the Contract Negotiation: Managing contracts and agreements with channel partners.
• Reporting: Technical support for preparing and delivering regular sales forecasts and reports on Resellers performance.
• Competition Intelligence: Being trained on Eaton portfolio knowing our competitors capabilities.

• Bachelor's in Electrical / Electronics Engineering
• 2+ years of IT Channel Growth Experience - Relationship with Tier 2, IT Resellers/System Integrators

• Basic knowledge of UPS technologies and ability to perform UPS sizing and load analysis.
• Understanding of power quality issues (voltage sags, harmonics, transients) and how UPS systems mitigate them.
• Familiarity with battery technologies (VRLA, Li-ion, NiCd) and their integration with UPS systems.
• Sales & Business Development, Relationship Building, Strategic Thinking, CRM Proficiency, Industry Knowledge, Problem Solving.

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company that is commitment to Inclusion & Diversity and Sustainability.
• Annual mentoring program, Eaton University, a reward, and recognition system.
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Strong, agile and diverse team locally and globally.
• Strong processes and state-of-the-art systems and tools.
• Structured employee development processes, open feedback culture with development plans.
• Detailed induction support and well-structured onboarding.
• Balance your work and life with a hybrid worktime model.