IT Application Specialist

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

The IT Specialist role will manage APAC regional business applications, including NeoCRM, MES, BIPO HR Payroll, GaiaWorks Time & Attendance, and the WeCom OA platform, with a focus on release management, test automation using Tosca, and performance monitoring and continuous improvement through ServiceNow. Key responsibilities will include:
• Application Support and Problem Management: Provide Level 2/3 support, troubleshoot complex issues, coordinate with vendors and global teams, and drive corrective actions for recurring problems.
• Test Automation: Build and maintain automated test suites for regression, integration, and functional testing; integrate Tosca into CI/CD pipelines; ensure execution, reporting, and defect management.
• Release Management: Plan and execute release cycles with regional product owners, maintain calendars and communication, and ensure release quality through validation, DevOps practices, and contingency planning.

Qualifications:

• Bachelor's degree in a technical discipline such as Computer Science, Mathematics, or Engineering; Master's preferred.
• Minimum of 7 years of relevant experience.
• Functional expertise in CRM and SAP applications
• Application test automation expertise, Tosca AS1/AS2 certified
• System Development Lifecycle (SDLC) methodologies
• Application release management setup and governance
• Application support process governance and IT support performance management; ITIL certification preferred
• Excellent proficiency in English (written and verbal)