HR Services Team Manager

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams.

What you'll do:
As an HR Services Team Manager, reporting to the EMEA HR Services Director, you will lead one of the contact and administration center teams supporting Eaton facilities across multiple EMEA countries (including Germany, France, UK, Italy, Poland, Romania, Nordics, Baltics, Hungary, South Africa, UAE, Saudi Arabia - subject to change).

Your primary responsibility is to leverage the talent of a team of professionals based in Budapest and other locations to ensure successful delivery of HR services to internal and external end-users. You will also act as an escalation point for complex issues raised by managers, employees, and HR business partners via phone, email, and case management systems.

This role includes managing a team of 6 to 12 direct reports and actively supporting HR-related strategic initiatives and continuous improvement projects.

Key Responsibilities

• Act as a supportive leader and coach to your team, ensuring high levels of service delivery.
• Supervise daily activities and workload, ensuring timely and accurate resolution of inquiries.
• Serve as an escalation point for complex issues and collaborate across departments for resolution.
• Maintain and develop solutions within the ticketing system and related processes.
• Lead the team through issue resolution, root cause analysis, and workload prioritization.
• Foster agility and resilience during organizational changes.
• Drive performance to meet and exceed SLAs and KPIs.
• Partner with subject matter experts for complex inquiries and continuous improvement initiatives.
• Manage team performance and development through coaching, annual reviews, and feedback.
• Ensure consistent communication, adherence to SOPs, and timely resolution of inquiries.
• Coordinate team meetings, track action items, and follow up on deliverables.
• Identify knowledge gaps and collaborate on training programs to achieve measurable results.
• Build a strong succession plan and maintain a highly motivated, adaptable team.
• Perform other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field is required; a Master's degree is highly desirable.
• Minimum 5 years of experience in Human Resources operations, with at least 2 years in a leadership role managing teams and driving performance.
• Proven experience in leading HR service delivery within a multinational or multi-country environment.
• Strong background in HR processes and systems, with demonstrated ability to manage complex inquiries and ensure compliance.

• Proficiency in utilizing various technology platforms, including HRMS (Oracle), Case Management Systems (ServiceNow), ATS (TalentHub), and the Microsoft Office Suite.
• Fluency in English is required; proficiency in an additional European language is considered a strong advantage.
• Lean Six Sigma certification or experience with quality methodologies is a plus.
• Demonstrated ability to deliver exceptional customer service, with strong organizational and communication skills.
• Highly process-oriented, capable of managing multiple priorities and promoting knowledge sharing.
• Proven leadership skills, with the ability to coach, develop, and motivate teams in a dynamic environment.
  
  What we can offer to you:
  
  
  • Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
  • Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
  • Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
  • Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
  • Dog-Friendly: Bring your furry friend to work in our dog-friendly office
  • Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
  • Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
  • Social Responsibility: Join a socially responsible organization committed to making a positive impact
  • Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
  
  #LI-KK2