GHRSS Administrator (Customer Contact Center)

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

Join Eaton's Global HR Shared Services team and play a key role in delivering exceptional HR support to employees, managers, and HR partners across the organization. This position provides end-to-end HR administrative and customer service support while contributing to the continuous improvement of HR Shared Services operations.

Key Responsibilities



As a Global HR Services Administrator, you will:

• Deliver outstanding customer service by responding to employee and manager inquiries related to compensation, payroll, benefits, employee data, and company policies through phone and email channels.
• Validate HR transactions and employee data changes within HR systems, ensuring accuracy and compliance.
• Maintain the integrity and confidentiality of employee records and HR data.
• Support reporting, data retrieval, and documentation management activities.
• Contribute to process documentation, standardization efforts, and continuous improvement initiatives.
• Partner with internal stakeholders to ensure timely and accurate resolution of HR inquiries and cases.
• Support employee engagement activities and HR programs that enhance the employee experience.
• Participate in HR projects and organizational initiatives as assigned.
• Promote a culture of collaboration, accountability, teamwork, and continuous improvement aligned with Eaton's values and business objectives.

• A Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• At least two years of relevant HR, customer service, or shared services experience.
• Experience working with HR processes, policies, and systems.
• Strong verbal and written English communication skills.
• Excellent customer service orientation with the ability to handle inquiries professionally and effectively.
• Proficiency in Microsoft Office applications and the ability to learn and navigate various technology platforms, including HR systems, case management tools, and applicant tracking systems.
• Strong organizational, time-management, and prioritization skills in a fast-paced environment.
• Meticulous attention to detail and a commitment to data accuracy.
• Ability to work collaboratively across teams and maintain professionalism when handling sensitive and confidential information.
• Flexibility to work on a night shift schedule and report onsite in Tanauan City, Batangas (First Philippine Industrial Park).