Field Service Support Representative

What you'll do:

The Field Service Support Representative is responsible for coordinating, monitoring, and optimizing Eaton's field service operations. This role ensures efficient scheduling and resource allocation for field service technicians and engineers, manages spare part logistics, and provides comprehensive administrative support before, during, and after service delivery. The position acts as a central point for service maintenance administration, warranty management, and customer application assistance, supporting both field service and sales teams.

• Plan, allocate, and monitor field service resources to maximize operational efficiency and meet service level agreements (SLAs).
• Develop and maintain weekly and monthly schedules for Field Service Engineers, ensuring optimal coverage and timely response to customer needs.
• Oversee the availability and delivery of spare parts and components to service sites, coordinating with suppliers and internal teams to minimize downtime.
• Organize and track all service maintenance tasks using relevant databases and applications, ensuring accurate and up-to-date customer records.
• Proactively identify and resolve customer issues, providing solutions for non-standard queries and ensuring high customer satisfaction.