Field Customer Support Specialist

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future.

Eaton Mobility Group provides solutions across the propulsion spectrum to cater for the evolving needs of its customers from internal combustion to electrified vehicles. We offer a suite of technologies, including power distribution solutions, power electronics and transmissions that improve safety, efficiency, and performance.

We are looking for a Field Customer Support Specialist, a pivotal role in building and nurturing strong relationships with our channels to market, truck dealers, and fleets. A critical aspect of this position is providing expert technical support to workshop technicians, service managers, and parts interpreters-ensuring quick and effective resolution of technical issues in the field.

Additionally, the successful candidate will proactively seek out opportunities to expand Eaton's sales and market presence, directly supporting new business development across all areas of Eaton's Mobility Group.

The ability to diagnose and solve complex technical problems on the spot, combined with a customer-focused approach and a drive to increase Eaton's market share, are essential attributes for success in this role.

You will need to be available for flexible regular travel (roughly 30-40%).

What you'll do:

• Develop long-term relationships with channels to market, truck dealers and fleets ensuring Eaton are front of mind and the provider of choice

• Identify and resolve mechanical and electrical problems utilising diagnostic skills and tools

• Provide new product information and sales support to customers informing them about new product releases and technological developments
• Identify opportunities and recommend strategies to increase sales of Eaton products & services
• Function as a customer advocate bringing the VOC (voice of customer) to leadership and drive continuous improvement
• Represent Eaton at trade shows, product launches, industry and customer events.

Qualifications:

• Minium 5 years of mechanical or technical related experience in commercial vehicle
• Sales experience within a mechanical or technical environment
• CANBUS experience
• Trade/technical qualifications within the heavy commercial vehicle industry considered a distinct advantage.
• Heavy vehicle driver licence would be considered a bonus

What We Offer:

• That's simple - Our amazing people and culture!
• Highly competitive base salary and bonus/sales incentive scheme
• Tool of trade fully maintained company vehicle
• Outstanding career advancement opportunities
• A multitude of training and professional & personal development programs available
• Inclusive environment

Eaton is a global leader in intelligent power management, dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future. We are proud to have been awarded 'Most Ethical Company' on 12 occasions!

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilizing a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

Client-provided location(s): Rowville, Australia

Job ID: Eaton-57032Rowville

Employment Type: OTHER

Posted: 2026-01-20T18:37:33