Field Application Engineer

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

What you'll do:

• Be responsible for EPMS (Electrical Power Monitoring System) technical support. This includes project implementation, testing and commissioning, technical applications, technical fault analysis and provide solving, Conduct Technical Training to internal and external Field Engineers and bizSAFE compliance and practice.
• Responsible for technical and administrative support activities including network equipment installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
• Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and Specialists in resolving technical problems and/or bringing problems to the R&D department's attention.
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) and provide services quote when required.
• Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height.
• Responsible for timely, professional, accurate and service oriented response to all technical enquires.
• Identify and isolates equipment start-up malfunctions and takes corrective action.
• Conduct On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities and mentor to all OJT.
• Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing.
• To be committed & responsible for Quality Management System (QMS) / Environment Health & Safety (EHS):

• Bachelor's degree, major in engineering.
• 10+ years related experience in power distribution product & marketing.
• Significant Electrical & Mechanical Product/Services Knowledge.
• Experience of either EPMS or SCADA systems.
• Auto-CAD, PLC, Networking, BMS/EPMS skill.
• Ability to respond to a variety of challenging circumstances.
• Significant experience utilizing Value Added Selling techniques.
• Ability to work well within a team.
• Knowledge of low voltage, medium voltage products and systems as well as control and electrical design.