EatonCare Manager

Eaton's Electrical Sector has an immediate opening for a Customer Support Team Manager position within the EatonCare Team. EatonCare is the primary sales support function for the North American Sales Organization with the Electrical Sector Americas. This hybrid role will be located in Waukesha, WI.

What you'll do:

The EatonCare Manager provides strategic direction and manages day-to-day functions of the EatonCare Service Center.This includes working closely with the Power Reliability Division and the Power Delivery and Regulation Division product teams and leadership, key customer accounts, sales agents/representatives, and selective alternative channel partners. In this role, the key responsibilities include but are not limited to: Managing a centralized team of Team Leaders, Inside Sales Representatives, Order Services Specialists and Technical Support Representatives supporting sales and customers.

In this function you will:

• Implement Commercial, Industrial, OEM, Utility, and Digital customer sales and support strategies, while driving the organization toward achieving world-class customer service levels.
• Develop strong relationships with EatonCare, Business Unit and Field Sales Leadership to understand overall strategy and goals while aligning customer the support strategy to achieve goals.
• Drive process improvements and standardization through facilitation of OPEX initiatives and incorporating the utilization of web/electronic technology, for pre- and post- order sales support functions. This will require direct engagement with the technical and commercial support functions with the appropriate product line marketing and manufacturing facilities.
• Responsible for driving overall productivity within the group by utilizing electronic tools, standardizing business processes to support efficient and profitable business growth and performance metric achievements.
• Attract, hire, develop, and retain top quality Supervisors, Team Leaders, Inside Sales Representatives, Order Service Specialists, Business Analysts, Project Managers, and technical resources who excel at providing customer value through the execution of processes, commercial savvy, and effective relationship building with customers.
• Build Organizational Capability within the EatonCare Customer Support Team as well as maintain a culture of high performance, employee engagement and increased customer loyalty.
• Drive and identify positive customer service behaviors including support of the Voice of Customer survey responses, Customer Experience Essentials, the EatonCare Fundamentals, and the Service Recovery Model.
• Serve on appropriate teams and projects to enhance organizational performance, increase communication between internal and external customers, drive business results and digital transformation that will result in increased employee performance and positive customer experiences.
• Present to executive leadership within Eaton. Persuade people to consider customer needs and help to drive VOC metrics.

The output of these actions will drive customer loyalty through increased productivity, improved value and through a high-performance culture.

Qualifications:

Basic Qualifications:

• Bachelor's degree from accredited institution
• Minimum 7 years of relevant experience (Customer service, inside sales, proposal support, operations, marketing/sales) environment.
• Minimum 3 years of relevant experience in the electrical industry
• Relocation is not available. Candidates must currently reside within a 50-mile radius of Waukesha, WI to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

• Bachelor's degree in Engineering or business

Position Criteria:

• Ability to leverage resources and influence without authority
• Strong communication and negotiation skills
• Knowledge of sales processes, programs, and products
• Experience setting and implementing strategy
• Experience with internal EBS tools and the EBS process
• Experience with CRM applications
• Ability to travel within estimated travel requirement of 10%
• Strong knowledge of customer service, customer relations and employee development
• Strong interpersonal and communication skills and the ability to effectively interact with both internal and external customers at various levels and through various mediums
• Commercial experience working in marketing/sales and manufacturing environment
• Ability to prioritize and execute multiple tasks in an efficient manner and to work on multiple projects simultaneously and independently.
• Proven skills in driving strategy, process improvement, standardization and project implementation

The expected annual salary range for this role is $130000 - $190000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Client-provided location(s): Waukesha, WI

Job ID: Eaton-59908Waukesha

Employment Type: OTHER

Posted: 2026-03-04T18:44:44