Eastern Europe Services Operations Manager

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future.
By capitalizing on the global growth trends of electrification and digitalization, we are accelerating the planet's transition to renewable energy and helping to solve the world's most urgent power management challenges.

In this role, you will be working from one of the possible locations: Warsaw/Poland, Prague/TchechRepublic or Budapest/Hunagry, being in charge of the remote team located across CEE region and supervising services operations in this region.

What you'll do:

This role leads and optimizes service operations across the cluster, integrating operational excellence and continuous improvement initiatives. Reporting to the Cluster Service Manager, the Operations & CI Manager will drive standardization, efficiency, and quality across service functions including field engineering, service coordination, sales support, and aftermarket delivery. The role is pivotal in supporting growth, innovation, and profitability through the deployment of Eaton Business System (EBS) tools and Lean methodologies.

Operations Leadership:
- Lead Field Service Engineering teams ensuring safety, utilization, compliance, and development.
- Drive operational standardization across divisions and countries, improving productivity and service coordination.
- Act as escalation point for technical and customer issues, ensuring cross-functional resolution.
- Implement and sustain backlog management, inventory control, and spare parts strategies.
- Collaborate with EMEA Central Operations and other clusters to define and deploy best practices.

Continuous Improvement & Quality:
- Lead CI initiatives using EBS, Lean, and Six Sigma tools to reduce waste and improve margins.
- Introduce and manage quality frameworks across the cluster, aiming for zero-error culture.
- Monitor and report adherence to quality processes, defining corrective actions based on KPIs.
- Conduct post-mortem analyses to identify service margin and quality improvement opportunities.

Strategic & Stakeholder Engagement:
- Contribute to strategic planning and execution aligned with EMEA growth targets.
- Build strong relationships with internal and external stakeholders, ensuring high service standards.
- Provide senior stakeholders with performance insights and challenge delivery plans constructively."

Qualifications:

• Minimum Degree Level or equivilent, perferably engineering or business operations related or proven industry experience
• 5+ years in Operations Management, preferably in electrical/mechanical services
• Proficiency in SAP, Salesforce, MS Excel, and PowerPoint; Knowledge of Lean, Six Sigma, and quality management systems
• Strong leadership and change management capabilities;
• Excellent communication, influencing, and stakeholder engagement skills;
• Strategic thinking, financial acumen, and intercultural awareness;
• Fluent in English;
• 50% travel expected

• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Challenging projects in dynamic collaborative team
• Flexible working solutions
• Business Car and other working tools
• We make ethics and culture matter - You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
• We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level. #LI-AD3