Customer Support Representative (Spanish Speaker)

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management
technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

Eaton Business Service Center is currently looking for a Customer Support Representative (Spanish Speaker) to join the team in Budapest, Hungary.

What you'll do:

As a Customer Support Representative (Spanish Speaker), you will provide commercial support for a portfolio of project-based customers. You will collaborate closely with internal teams and external customers through email, phone, chat, and our case-management tools to ensure excellent service and smooth order execution.

• Managing customer and internal inquiries via phone, chat, and email.
• Processing orders (entry, price verification, and clearing) in line with Eaton policies.
• Handling complaints and following through to resolution.
• Coordinating delivery and billing across multiple product lines and project orders.
• Supporting pre-sales and post-sales processes.
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Solving issues by applying established processes and engaging with internal teams proactively.
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support or similar role

• English and Spanish at minimum B2 level
• Basic MS Office skills
• Experience with SAP, Oracle, or a case-management tool (an advantage)
• Strong written and verbal communication skills
• Customer-oriented mindset, attention to detail, punctuality
• Problem-solving attitude and ability to work in a team