Customer Support Representative - German Speaker

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

As a Customer Support Representative (German Speaker), you will provide commercial support for a portfolio of project-based customers. You will collaborate closely with internal teams and external customers through email, phone, chat, and our case-management tools to ensure excellent service and smooth order execution.

Managing customer and internal inquiries via phone, chat, and email.
Processing orders (entry, price verification, and clearing) in line with Eaton policies.
Handling complaints and following through to resolution.
Coordinating delivery and billing across multiple product lines and project orders.
Supporting pre-sales and post-sales processes.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Solving issues by applying established processes and engaging with internal teams proactively.
Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor's degree (BSC/BA)
1-3 years experience in customer support or similar role

Skills:

English and German at minimum B2 level
Basic MS Office skills
Experience with SAP, Oracle, or a case-management tool (an advantage)
Strong written and verbal communication skills
Customer-oriented mindset, attention to detail, punctuality
Problem-solving attitude and ability to work in a team

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.