Customer Services Coordinator

Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.

What you'll do:

• To understand and interpret the customers' requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
• To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
• To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance.
• To handle customer order enquiries in a responsive and professional manner.
• To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
• To assist in the expediting of information to ensure that the customers' requirements are met.
• To produce the required release and despatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order.
• To compile and issue regular order status reports, as agreed with customers.
• Regularly reconcile the MRP order book with the customers' own view of demand.
• To support in periodic reviews with Customers as required.
• To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
• To carry out any other duties as may be reasonably requested by the Customer Service Manager.

• Experience in a customer service role

• Well organised
• Customer focussed
• Works effectively with others
• Good literacy skills
• Good communication skills and style.
• Use initiative within the scope of the role
• Plans work and delivers on time
• Using an MRP system

• Opportunity to work in a global, highly collaborative environment
• Challenging projects in dynamic collaborative team
• Strong focus on learning, development, and career progression
• Competitive compensation and benefits package
• A culture that promotes inclusion, accountability, and continuous improvement