Customer Service Representative
2 days ago• Shanghai, China
What you'll do:
伊顿集团亚太区配电系统及服务部门, 销售组织在中国上海浦东的库柏电气 (上海) 有限公司招聘客户服务专员, 该职位将负责大中华区配电部门的业务支持: 客户付款条款与商务条款风险和其他风险管理、订单处理、物流安排和发票处理。该职位将直接向客户服务经理汇报。该职位需要向中国地区销售和亚太区销售提供效率的增值服务和沟通。
1. 协助客户进行产品选择, 根据 报价工程师 的报价准备合同, 处理订单, 特别是针对 国内和国外区域, 客户有渠道商和国家电网客户、海外总包项目等。
2. 处理客户对库存可用性的询问, 跟踪订单和交货状态。
3. 协助客户应用需求。根据需要与工厂或产品工程部门协调信息流, 以满足客户的特殊要求。
4. 根据 报价工程师 的报价单, 审查价格和合同条款准确性并处理客户订单。
5. 确保文件符合客户国内/出口需求, 以确保货物交付。
6. 协助工厂和销售团队实现订单和销售目标。
7. 主动与客户/销售部门协商商业条款和条件, 以确保我们能够充分满足客户的合理要求, 同时说服客户删除有风险的条款。
8.协助销售经理做渠道绩效数据收集及数据分析。
Qualifications:
1. 大专及以上学历；
2. 3年以上工作经验, 有客户服务履约经验者优先；
3. 良好的人际交往和沟通技巧；
4. 熟练操作SAP系统者优先；
5. 良好的英语读写能力；
6. 工作积极主动, 能同时处理多项任务；
7. 电气或商贸专业者优先；
8. 熟练掌握出口物流知识者优先；
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Client-provided location(s): Shanghai, China
Job ID: Eaton-62923Shanghai
Employment Type: OTHER
Posted: 2026-04-15T18:43:04
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)