Customer Service Representative

What you'll do:

To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liasing between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers.

• Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
• Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system
• Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals
• Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders
• Maintain knowledge and train others to navigate and manage customer websites
• Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.
• Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer
• Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.
• Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations

Qualifications:

• Bachelor's Degree in Business Mgmt (or related) from an accredited institution
• 1-3 Years Experience of working in the Aerospace Industry
• Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies

Skills:

• ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI)
• Excellent communication skills (written and verbal)
• Customer service oriented
• Attention to details
• Problem solving

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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Client-provided location(s): Redditch, United Kingdom

Job ID: Eaton-53194Redditch

Employment Type: OTHER

Posted: 2025-11-05T18:38:25