Customer Service Representative

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Representative in Taipei. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

What you'll do:

Serves as the primary point of contact between the company and its customers. This role is responsible for managing customer inquiries, processing orders, resolving issues, and ensuring a high level of customer satisfaction through timely and professional communication.

• Handle customer inquiries via phone, email, and system platforms in a timely and courteous manner.
• Process sales orders, returns, and delivery requests accurately in SAP or other ERP systems.
• Monitor and follow up on order status, shipment schedules, and inventory availability.
• Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve customer issues.
• Maintain accurate customer records and documentation.
• Support special pricing requests, customer complaints, and credit/debit note issuance.
• Track and report customer service metrics and feedback for continuous improvement.
• Ensure compliance with company policies and procedures.

• Diploma in any field
• At least 3 - 4 years of customer service experience
• Proficient in Microsoft Office and SAP(SD module) is a must
• Have Customer Service experience for at least 3-4 years, preferably in a manufacturing or B2B environment.
• Strong communication and problem-solving skills
• Have a sense of responsibility and initiative
• Ability to work in a dynamic environment
• Familiarity with order-to-cash (O2C) processes