Customer Service Representative

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Representative in Eaton's Electrical business, based in Jakarta, Indonesia. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

If you have Customer Service experience and is able to use SAP (QTC/OTC module) you are highly encouraged to apply.

What you'll do:

Act as the first point of contact to customers. To manage order processing, achieving on time deliveries and meeting customers' requirements.
A. Order Administration - To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
B. Outbound Management - To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note)
C. Warranty Support - To manage order processing for warranty claims. Support RMA matters and facilitate with customers, warehouse and technical team
D. Project Management - To track and manage project orders with internal stakeholders on deliverables.
E. To be committed & responsible for Quality Management System:
a. Implement the process approach and risk-based thinking
b. Provide the necessary support to fully implement and sustain the QMS